Frequently Asked Questions

 How do I use the tangle-free necklace straps?

 

It’s easy!  Open the strap that you’d like to hold your necklace(s) in place.  Place your necklace(s) horizontal and directly beneath the straps, keeping the magnets clear (the necklace should make a circle around the line of magnets).  Close the strap on top of the necklace(s) so the magnets connect.  Roll your bag and fasten it with the elastic loops and tie.  Now, you’re ready to go! When removing your necklaces, be sure to hold the necklace down when pulling back the strap to keep your magnetic jewelry from sticking to the top.

 

How do I know my payment is safe?

 

We use Shopify Secure and PayPal for secure transactions.  You can read more about our privacy policy on our Privacy Policy page.

 

I have a problem with my order.  What do I do? 

 

Please send an email to returns@cleverdesignsla.com with the issue or question and your contact information and we will get in touch within 24-48 hours Monday-Friday.  More information can be found on our SHIPPING + RETURNS page.

 

Where is my order?

 

An email with your tracking number should have been sent to you after your order was processed.  This can take up to 24-48 hours Monday-Friday.  If you did not receive your tracking number within this time, please reach out to us at info@cleverdesignsla.com and we’ll be happy to make sure your purchase is on its way!

 

I live outside the United States and my order won’t process. 

 

We’re flattered that you’re interested in our products, but we currently only ship domestically within the U.S. and internationally to Canada, Mexico, United Kingdom, Ireland, and Australia.  Send us an email at info@cleverdesignsla.com to request shipping to your country. 

 

How do I take care of my bag?

 

We know keeping things clean isn’t easy, but to keep your blingsling® in tip-top shape, we recommend spot-cleaning only with soap and water.  Treat the spot delicately and do not machine wash. 

 

What if I tear my bag?

 

Although it is not expected, if a tear occurs and exposes the magnets, please handle with caution and keep away from children and animals.  Magnets are very strong.  If a magnet is somehow swallowed, please seek medical attention immediately.

  

How can I buy a gift card.

 

We are excited that you want to gift our products!  However, at this point, we do not offer gift cards.  We’re hoping to add this feature to our site in the near future!

 

I want to leave a review.  Where can I do this?

 

Awesome!  We love to hear from our #clevergirls! 

You can do this in two ways.  First, you can submit your review directly to the review email you should have received shortly after making your purchase.  If you do not have access to that email, you can go to our blingsling® collection page, click on the product you purchased, scroll down below the shipping details and click “Write a review”. 

We always love hearing from our community on social media, too!  Give us a shout out and share your adventures @theblingsling using #clevergirl!

 

 

 

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